People Operations & Employee Experience

Architecting the systems
that make people work
actually work.

I build the infrastructure behind great employee experiences. Not the programs that look good in a deck. The ones employees actually feel.

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4+ Years HR & People Ops
11 Countries supported
5K+ Employee org (Mativ)
200+ Employees per program session
Selected Work

Two case studies.
Different orgs. Same standard.

Each project below started with a problem that had been tolerated for too long. Here's how they ended.

01
PrizePicks  ·  Employee Experience

The Culture Shift:
PrizePicks Unlocked

Reimagined Engagement Series

Engagement was flat. Lunch-and-learns were a graveyard. Attendance was obligatory at best. The business needed something that felt like it was actually built for the employees in the room, not for an HR checklist. So we blew the whole model up and rebuilt it from scratch.

Program Design Gamification Cross-functional Production Vendor Management Internal Communications
Org size
650 employees, 65% remote
Scope
Bi-monthly, ongoing series
Attendance
200+ per session
Retention
Sustained 6-month program lifecycle
Partners
IT, Security, Executive Creative, Swagger (vendor)
The Problem
Engagement that no one asked for.

The existing lunch-and-learn format wasn't a program. It was a placeholder. Attendance was inconsistent, energy was low, and the format communicated exactly one thing to employees: this wasn't built for you. Silos between departments had hardened, and the org lacked any consistent ritual that felt like culture, not compliance.

The Build
A broadcast network. Inside the company.

PrizePicks: Unlocked replaced the old format entirely. Formats included TED-style talks, GMA-inspired executive hot seats, live problem-solving showcases, and peer spotlights. Production was orchestrated across IT, Security, and the Executive Creative team. Custom lighting, dedicated live emcees, and themed catering. Live-streamed in real time for remote employees. Every session felt like a production, because it was one.

The Gamification Layer
A token economy that made the culture tangible.

Sustained attendance isn't built on reminders. It's built on systems. I designed a physical and digital token economy in partnership with external vendor Swagger and internal security. Attendance and participation converted into tokens. Tokens converted into tiered custom merch from a dedicated Swagger storefront. The system ran for six months without a meaningful attendance dip. That's not a coincidence. That's architecture.

200+
employees per session
6mo
sustained retention
3
unique session formats
2x
frequency vs. old model
The Token Economy: How It Worked
Attend
Show up to a session. In-person or remote stream.
earn tokens
Participate
Engage in live formats. Q&A, hot seats, showcases.
stack tokens
Redeem
Exchange for tiered custom merch via Swagger storefront.
Merch tiers
Tier 1 Branded pin
Tier 2 Custom tee
Tier 3 Full kit drop
6 consecutive months. Consistent employee attendance. No mandatory requirement. Just a system that made showing up worth it.
02
Mativ Holdings  ·  People Operations

The System Optimization:
Chaos Into Process

Interim HRBP / HR Specialist

A 5,000+ person global manufacturing organization in the middle of a post-merger integration. Legacy systems, siloed processes, an intern program with no playbook, and a new recruiting platform the HR team hadn't fully adopted. The job was to bring order to the parts that mattered most.

HRBP Strategy Process Design Tech Enablement Onboarding Systems Policy Development
Org size
5,000+ employees, global
Role
Interim HRBP + HR Specialist
Context
Post-merger policy & systems integration
Key partners
Indeed, HR leadership, multi-site ops teams
Locations
Multi-site U.S. intern cohort
Onboarding Lifecycle: Redesigned Process
01
Intake & Offer
Unified intake across all locations. Standardized offer workflow.
02
Pre-boarding
Structured pre-arrival sequence. No more day-one confusion.
03
Day 1 Experience
Orientation built for human beings, not compliance checklists.
04
30-Day Touchpoint
Structured check-in. Pulse on program health.
05
Exit Interview
Standardized debrief. Insights fed back to program design.
The HRBP Pivot
Stepping in where strategy was needed.

My formal title was HR Specialist, but the work quickly expanded into strategic HRBP territory. Advising leadership on HR initiatives, aligning people programs to business priorities, and serving as a thinking partner for decisions that had real workforce implications. I leaned into it and delivered accordingly.

Tech Enablement
Turning a new platform into a team capability.

Partnered with Indeed to design and deliver training modules for the broader Mativ HR team. Took a platform the team hadn't fully adopted and built it into structured, actionable best practices they could apply immediately. Synthesized quickly, delivered clearly, and closed the adoption gap.

Before & After: What Changed
Before
Fragmented
  • No unified onboarding playbook across locations
  • Intern program running differently site to site
  • Legacy policies from two separate brand histories
  • HR team under-adopting a new sourcing platform
  • 360 feedback data sitting unprocessed
After
Systematized
  • Single repeatable onboarding lifecycle, all U.S. locations
  • End-to-end intern program: intake through exit interview
  • Unified policy documentation across merged brands
  • Indeed platform training built and delivered to the full HR team
  • 360 data synthesized into leadership-ready insight reports
Policies consolidated
Bereavement Leave Emergency Leave Remote Equipment Employee Referral Program Additional compliance policies

My Operating System

How I think about the work, regardless of org size, title, or industry.

01
Process is the product.

A clean, well-designed process is what separates an HR function that operates on chaos from one that scales with confidence. I build for repeatability, not just the immediate fix. Good process doesn't slow things down. It creates room to move faster on the things that matter.

02
Cross-functional fluency is non-negotiable.

The best HR and People Ops work happens when you understand the business well enough to speak its language. I've worked alongside IT, Security, Finance, Legal, and Executive teams, not just to coordinate, but to actually think through problems together. That fluency changes what you can build.

03
Employee experience is a business strategy.

How people feel about coming to work has a direct line to retention, performance, and culture health. I've never treated engagement programs as a "nice to have." I treat them as operational levers. When they're designed well, they show up in your data, not just your culture deck.

Open to the
right conversation.

If you're building a People Operations or Employee Experience function and you need someone who brings both strategic instinct and hands-on execution, that's the conversation I'm interested in having.

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